HEART
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Sacramento County's Homeless Engagement and Response Team (HEART) is a specialized group that focuses on helping people who don’t have a place to live. Their main job is to connect these individuals with important services, like accessing mental health services, getting food, getting medical help, and housing and shelter resources. HEART works together with different parts of the county government, city partners, and other community groups to make sure people who are experiencing homelessness get the support they need.
HEART mission is to help people who don’t have a place to live. Here’s how they do it:
1) Outreach and Engagement:
- HEART staff, including counselors and peers (who were once homeless themselves), talk to individuals who are homeless in shelters and encampments.
- They check on mental health and substance use.
- By being kind and understanding, HEART builds trust with those who need help.
2) Linkage and Assessments:
- HEART helps people in camps and shelters sign up for important health services.
- They make sure individuals experiencing homelessness get the right medical and behavioral care, both now and in the future.
- By figuring out what each person needs, HEART helps them find the best resource for them.
Making a Difference
HEART’s tireless efforts contribute to improved well-being, reduced homelessness, and creation of stronger community connections. By meeting individuals where they are and offering personalized support, HEART plays a crucial role in Sacramento County’s commitment to compassion, care and ending homelessness.
How to Access HEART Services
If you’re reaching out to refer someone who is experiencing homelessness, follow these steps to access HEART
- For questions or concerns, please call (916) 875-1720.
HEART Services Snapshot
The below data includes HEART's reflects efforts to engage, screen, and link clients to Mental Health Outpatient and Substance Use, Prevention, and Treatment (SUPT) providers.
Click 
here for the Executive Summary for the Quarterly HEART Services for the Unhoused.
Behavioral Health Bridge Housing (BHBH)
HEART serves as the front door for BHBH which was a State of California, Department of Health Care Services grant awarded to Sacramento County in 2023 to expand available interim shelter settings and support individuals who are experiencing homelessness and have a serious mental illness and/or substance use disorder.
Learn more about the BHBH Program.
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How Do Our Outpatient Programs Support Individuals Experiencing Homelessness?
Sacramento County BHS provides outpatient mental health services for people experiencing homelessness. To access homeless services and supports, the person must be currently receiving mental health services in one of our many outpatient mental health programs. Below is a list of supports included, but are not limited to:
Services
- Address stressors that affect mental health
- Landlord Mediation
- Support with housing searches
- Address issues in the home that affect housing stability
- Address housing issues that negatively impact mental health
- Support with SSI/SSDI Outreach, Access and Recovery (SOAR)
Financial Services with Housing Rental Assistance
- Hotel/Motel Payment (Sheltering)
- Security Deposits
- Utilities
- Building Maintenance and Repair
- Credit Repair Fees
- Housing Document Readiness
- Moving Expenses
- Furniture
- Other Household Goods
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How To Access Behavioral Health Outpatient Services?
Walk into an Adult or Child Mental Health Services Provider or Substance Use Prevention and Treatment Services Walk-In Providers.
All Ages submit an online Mental Health Service Request or call the Behavioral Health Services - Screening and Coordination (BHS-SAC) Team to request an over-the-phone assessment and linkage to an appropriate mental health service provider. To learn more, click here.
Monday - Friday, 8am - 5pm (24/7 for Mental Health Crisis Calls)
Call (916) 875-1055 or toll free (888) 881-4881
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Walk-in Services for a Mental Health or Substance Use Crisis
Mental Health Urgent Care Clinic (MHUCC) - Provides services on a walk-in basis to individuals of all ages who are experiencing a mental health and/or co-occurring substance abuse crisis. If you or a loved one have an immediate mental health and/or co-occurring substance abuse need and are contemplating using an emergency room, the Mental Health Urgent Care Clinic is a resource with a team of peers, clinicians, and medical staff (The HOPE Team) who can assist in a calm and supportive environment. Check out the MHUCC webpage.
Call (916) 520-2460
Monday - Friday, 8am - Midnight (last walk-in at 10pm)
Saturday, Sunday and Holidays, 8am - 8pm (last walk-in at 6pm)
Address: 2130 Stockton Boulevard, Building 300, Sacramento, CA 95817
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Quick Reference: Where are the Best Places for Individuals Experiencing Homelessness to Access Mental Health and Substance Use Linkage?
- Homeless Engagement and Response Team (HEART) - Outreach and engagement providing mental health and substance use screening, linkage and assessments in homeless shelters and encampments. Click here to access HEART Referral form.
- 988 Suicide and Crisis Lifeline - The 988 Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals in the United States. Call/text 988 or chat 988lifeline.org.
- Adult and Child Mental Health Services Provider Walk-in Hours - Access and linkage to our adult and child providers can be found here.
- Substance Use Prevention and Treatment Services Provider Walk-in Hours - Access and linkage to our adult and youth providers can be found here.
- Behavioral Health Services - Screening and Coordination (BHS-SAC) Team - Access and linkage to our behavioral health outpatient programs for Medi-Cal beneficiaries who meet eligibility criteria. Call (916) 875-1055 or click here for more information.
- CORE Community Wellness Centers - 11 drop-in centers where individuals can access a full array of peer services and supports including assistance with linkage to specialty mental health services. Click here for locations and more information.
- Community Support Team - Community based non-urgent mental health screenings, supports, and linkage to resources for any individual. Call (916) 874-6015. Click here for more information.
- Mental Health Urgent Care Clinic - Walk-in mental health clinic for any individual experiencing a mental health or substance use crisis. Call (916) 520-2460 for latest hours and to walk-in visit 2130 Stockton Boulevard, Building 300, Sacramento, CA 95817. Click here for more information.
- Substance Use Disorder and Youth System of Care - Access and linkage to substance use treatment programs for Medi-Cal beneficiaries who meet eligibility criteria and transitional housing/sober living programs. Click here to view the substance use prevention and treatment services community resource list.
If you would like more information about Sacramento County's wider response to homeless needs and housing - click here for more information.
