Policies and Procedures
This Policy & Procedure Manual provides a record of policy decisions and administrative and clinical procedures to guide the provision of behavioral health services administered by Sacramento County staff and contracted service providers. The Behavioral Health Services Director reserves the right to change, modify, or supersede any of the policies and procedures at any time.
Note: Policies and Procedures created by/for the Division of Behavioral Health Services (BHS) as part of the Department of Health and Human Services are still applicable to BHS as a division of the reorganized Department of Health Services.
For additional information regarding policies and procedures, please contact your program coordinator or send an email to bhs-dhs@saccounty.gov.
Cultural Competence and Ethnic Services (CCES)
Enhanced Care Management (ECM)
Mental Health (MH) and Mental Health Access (MH Access)
- MH 02-01 Contract Advance
- MH 02-05 Quarterly Reports
- MH 02-08 Definitions of Common Terms Used in the Service Contracts
- MH 02-10 Leased Vehicles
- MH 02-12 Corrective Action Plan
- MH 02-20 Family Advocate/Partner
- MH 02-21 Youth Advocate
- MH 04-02 Multi-Agency Collaboration Agreement
- MH 04-03 Subacute Placement Referrals
- MH 04-06 Crisis Residential Referral and Admission
- MH 04-08 Level of Care Utilization System
- MH 04-10 Child and Family Team
- MH 04-11 Attachment B: Maximum Rental Assistance Calculator
- MH 04-12 Therapeutic Behavioral Services
- MH 04-15 Juvenile Justice Competency Remediation
- MH 04-19 Level of Intensity Screening Tool
- MH 04-20 Assisted Outpatient Treatment Program
- MH 04-21 Behavioral Health Bridge Housing (BHBH) Program
- MH 04-22 Homeless Management Information System and Coordinated Access System
- MH 04-23 Data and Expenditure Reporting Requirements
- MH 04-24 Homeless and Housing Administration Requirement
- MH 05-01 ECT Authorization for Adults with Forms
- MH 05-02 ECT Authorization for Children
- MH Access 02-01 Mental Health Plan's After Hours Response
- MH Access 02-02 Access Team Services
- MH Access 02-03 Urgent Service Requests
- MH Access 02-04 Authorization Requests
- MH Access 02-05 Out of County
- MH Access 02-06 Notices of Action
- MH Access 02-07 Provision of Second Opinions
- MH Access 02-08 Screening and Transition of Care Tools
Quality Management (QM)
- QM 00-01 Uniform Method of Determining Ability to Pay (UMDAP)
- QM 00-03 EHR Account Management and Password Protection
- QM 00-05 Pharmaceutical Company Representatives
- QM 00-06 Medication Support Staff Electronic Documentation Requirements
- QM 00-08 Deletion of Open & Closed Charges
- QM 00-09 Client and Family Billing
- QM 00-10 Division of Behavioral Health - Telehealth
- QM 01-03 Interpretation Services by Family Members
- QM 01-06 Programmatic Accessibility aka Physical Accessibility
- QM 01-07 Determination for Medical Necessity & Access to Specialty Mental Health Services
- QM 01-08 Inpatient Hospitalization Treatment Authorization Requests
- QM 02-01 Notice of Adverse Benefit Determination
- QM 02-04 Presumptive Transfer (Assembly Bill 1299)
- QM 03-01 Problem Resolution
- QM 03-04 Nurse Practitioner
- QM 03-05 Advance Medical Directive
- QM 03-06 Licensure Waiver and Monitoring of Accrued Supervised Hours
- QM 03-07 Staff Registration and Credentialing (Click here for Staff Registration and Credentialing Forms)
- QM 03-08 Problem Resolution Forms and Brochures Distribution
- QM 03-09 Physician Assistant
- QM 03-10 Conlan vs. Bonta Claims
- QM 03-11 Video and Audio Recordings of Consumers
- QM 03-12 Incident Reporting and Breach Notification of Protected Health Information
- QM 03-13 License Differential
- QM 03-15 Community Health Worker and Enhanced Community Health Services
- QM 04-01 Site Certification of Provider Physical Plant
- QM 05-01 Credentialing Policy for Network Providers
- QM 05-02 Credentialing Policy for Organizational Providers and County Mental Health Programs
- QM 05-03 5150 Welfare & Institutions Code Certification & Designation
- QM 05-04 Day Program Requirements
- QM 07-02 Medication Monitoring
- QM 07-03 Dispensing “Sample” Medications
- QM 07-05 Vital Sign Training for Unlicensed Staff
- QM 08-01 Clinical Pathways
- QM 08-02 Continuity of Care
- QM 09-01 Adverse Incident Reports
- QM 09-02 Quality Assessment and Performance Improvement Program
- QM 09-03 Continuing Education Requirements
- QM 09-05 Electronic Utilization Review/Quality Assurance Activities
- QM 10-23 Out of County Authorization, Documentation and Billing Procedure
Substance Use Prevention and Treatment (SUPT)
- SUPT 01-01 SUPT Overview
- SUPT 02-08 Provider Reimbursements
- SUPT 02-09 Provider Overpayment
- SUPT 02-10 Victims of Trafficking and Violence Protection Act of 2000
- SUPT 03-01 DMC-ODS Overview
- SUPT 03-02 Distribution of Informing Materials
- SUPT 03-03 Timeliness to Services
- SUPT 03-05 OTP-NTP Courtesy Dosing
- SUPT 03-08 California Assembly Bill 2760 Anti-Overdose
- SUPT 03-09 DMC-ODS Medication Monitoring
- SUPT 03-10 DMC-ODS Over and Underutilization
- SUPT 03-11 Coordination and Continuity of Care
- SUPT 03-12 Scope of Practice
- SUPT 03-13 DMC-ODS After-Hours Response
- SUPT 03-14 Naloxone-Distribution-Project
- SUPT 03-15 DMC-ODS Out of Network Single Case Agreements
- SUPT 03-17 Withdrawal Management Youth
- SUPT 04-01 Prevention Services Overview
- SUPT 09-02 Non-Religious Alternatives to 12-Step Programs
- SUPT 10-01 Confidentiality and Release of Client Information
- SUPT 11-01 Maintenance of Provider Directories
- SUPT 11-02 Electronic Health Record and Documentation
- SUPT 11-03 Data Reporting